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The IUP Journal of Bank Management

May'17
Focus

Banking being a services sector is quite sensitive to economic fluctuations. A substantial part of the domestic savings is channeled through the banking sector in most of the developing countries.

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Determinants of Commercial Banks’ Profitability in Botswana: An Empirical Analysis
The Level of Penetration of Banking Products and Services in the Rural Areas of Sivakasi: A Study of Customer Perception
The Fragile SHG-Bank Lending Linkage: Some Empirical Evidence for Tamil Nadu
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Determinants of Commercial Banks’ Profitability in Botswana: An Empirical Analysis

--M Seemule, Narain Sinha and Tiroyamodimo Ndlovu

The main objectives of the study are to determine the factors that influence commercial banks’ profitability in Botswana and make recommendations for management decision making and policy objectives. These determinants have been categorized into internal and external factors. The internal factors refer to bank-specific factors that can be controlled by the banks’ management. External factors considered are the macroeconomic factors such as GDP, inflation and money supply. A panel data consisting of the three large-sized commercial banks was used to represent the commercial banks in Botswana. The data was analyzed over the period of 2004-2013, using ordinary least square technique to estimate fixed effects regression model. Return on Assets (ROA) was used as the dependent variable or measure of profitability. The bank-specific factors considered are: Capital Adequacy (CAD), Operating Efficiency (OEF), Liquidity (LQD), Asset Quality (AQT) and Bank Size (NLA). The empirical results indicated that CAD, OEF, AQT and NLA are positively related to bank profitability. However, the relationship between ROA, OEF and AQT was found to be insignificant. Moreover, LQD, GDP and money supply were found to have a significant and negative relationship with bank profitability. Inflation was reported to have a positive but insignificant relationship with bank profitability.

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The Level of Penetration of Banking Products and Services in the Rural Areas of Sivakasi: A Study of Customer Perception

--M Selvakumar, R Mohammed Abubakkar Siddique and V Sathyalakshmi

Rural banking in India plays a vital role in the growth of rural economy. The banks in rural areas are found to help the rural people in their all-round progress. Rural banking is rightly called an engine of rural development. The overall position of rural banking in India is not quite encouraging. The banker offers almost the whole thing—from a plain savings product, to loans for businesses and wealth management guidance—to the rural population and creates new strategies to support rural customers. Though the Indian banks are penetrating the rural areas to meet the rural customers’ needs, still they have not achieved the set goal. Penetration indicates how many users are there for products/services. Getting consumers to use its products/services is one of the measures of success of a company. The government also seems to be instrumental in the dispersal of branches of regional and rural banks at the grassroots level to provide banking service to the needy people. Therefore, the present study aims to analyze the penetration of the banking products and services in the rural areas of Sivakasi.

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The Fragile SHG-Bank Lending Linkage: Some Empirical Evidence for Tamil Nadu

-- T K Venkatachalapathy

Microfinance programs are often characterized by progressive lending. A typical borrower receives at first small amounts that increase further with proper repayment performance. This paper attempts to investigate the features of progressive lending and Bank-Self-Help Group (SHG) linkage for a sample of 204 women SHGs in Tamil Nadu. The paired ‘t’ tests reveal that the mean loan cycles across a few blocks are significantly different over loan 1 and loan 2 and loan 1 and loan 4. The empirical analysis reveals that the groups witnessed a decline in their loan sizes over loan cycles. This indicates that the progressive lending to SHGs has declined. Although the loan amount has been increasing over the cycle, the number of loan borrowers was declining. The regression results indicate that factors such as age of the SHG, per capita member credit, and type of bank linkage determine the extent of progressive lending and borrowing in SHGs.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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